6 years with registration or 4 years without registration on the SIMPLON frame and forks from the initial purchase date (for material fracture and manufacturing errors).
2 years on components from the initial purchase date.
To profit from the 6 year extended warranty on SIMPLON frame and forks, please register online within 20 days of the date of purchase. This service is free of charge.
Please keep your purchase receipt for your bike or frame in a safe place.
The legal warranty is not affected by the voluntary SIMPLON extended breakage warranty.
To be able to clam your warranty it is necessary to adhere to the following warranty conditions.
The warranty is only valid for the initial buyer of the affected bike and is non-transferable.
If a claim is made under warranty, then the warranty period will not be extended nor will it start again.
Present the completed bike pass stamped with the dealer's stamp, as well as the purchase receipt is absolutely necessary. Otherwise dealing positively and quickly with the warranty is not possible.
SIMPLON reserves the right to reject rectifying defects, if the necessary documents are not presented with the parts subject to complaint or if the bike pass is incomplete, illegible or the entries can be proven to have been faked.
The guarantee / warranty does not include any of the following points:
- Accidents or other events which were not in the power of SIMPLON
- Repairs by third parties who are not authorised SIMPLON specialist dealers.
- Bikes where the frame number has been changed, removed or made illegible.
A claim under warranty should always be made at an authorised SIMPLON specialist dealer (in the best case at the dealers where you bought the bike). In the case of a claim under warranty, SIMPLON has the possibility to repair or replace the defect parts at their own discretion. Should a component of the same type, size or colour SIMPLON can make a part available which is seen as the successor part to fulfil the claim under warranty. The warranty is limited to the repair or replacement of defect parts. In addition no further claims can be asserted. The extended warranty period, which exceeds the statutory warranty, is only valid for the defective component. Any necessary labour or incurred packaging or shipping costs have to be borne by the buyer.- To be able to profit from the extended warranty, after 100-200 kilometres all moving parts need to be checked for their setting, as well as all nuts, screws, cranks, pedals, spoke nipples have to be re-tightened and the first service needs to be confirmed in the service check list.
Parts excluded from the warranty, are parts which have come from natural wear, i.e. bulbs, dynamos, chains, tyres, rims, brake pads, grips, hubs, steering and gear bearings, rear end bearings and damper bushes as well as any damages which come from improper handling, poor maintenance and care, normal use, or added parts which are not suited to that bike.
If the frame or forks are re-painted the warranty becomes void, as we have no influence on the preliminary work and the paintwork, as the frame or forks might be subject to invisible pre-impairment.
Furthermore no claim can be made under warranty if changes have been made to the original construction or the bike wasn't used under normal circumstances (i.e. freestyle, stunt shows etc.) or any other excessive strain. Also excluded are any claims for late damages which are a result of previous crashes or accidents.
For damages which are caused by non-compatible or unsuitable add-on components no claim under warranty is possible.
The technology of our carbon frames is designed especially for extremely lightweight. This is why the visible carbon fibre has an important supportive function at the points where it is only clearly lacquered. By contrast to other manufacturers where the visible carbon is only added for cosmetic reasons, with our production methods some minor shifts of the layers may occur during the hardening in the mould. Carbon's reflexive behaviour makes even minor shifts in the carbon weave visible. Such irregularities occur for technological reasons and cannot be completely prevented, this is why they are not a manufacturing fault.
Due to the special behaviour in real life it's possible that hairline cracks or fractures may occur in the filling or paint layer during its lifetime. Such cracks are only small cosmetic minor defects and are not a reason for claiming under warranty.
» Go to extended warranty