simplon Experience up close

Experience Services

Are you looking for the perfect bike to meet your specific needs, but you still have a thousand questions floating around in your head? If that’s the case, it’s immensely helpful to have experts at your side who can answer these questions and who share all their tips and tricks with you. Thanks to Simplon's Experience Services, you will receive all the support you need to help you find your dream bike – promise! 

Our Experience Center is at the company headquarters in Hard in the Austrian federal state of Vorarlberg. You and your bike can look forward to being at the centre of attention… and experiencing the first few kilometres on your dream bike!

Important note to all bike friends: Our Experience Center in Hard is currently closed to visitors. We will let you know – for instance, via our newsletter – when we’ll open the gates to our bike workshop again. 

Discover all our Simplon Experience Services in Hard, the Netherlands, Mallorca and online now!

© Erwin Haiden
A 360° bike experience

Experience Center Hard

Do you want to feel the passion that fills the halls of Simplon’s workshop every day? Would you like to take a look behind the scenes of the premium bike manufacturer and get a better idea of Simplon’s spirit?

Body measurements taken via 3D body scanning, configuration, tips and advice, as well as extensive testing options: At the Experience Center in Hard, we offer you the full range of services to help you find your dream bike.

  • Expected opening times: from September 2023
  • Price: 3D body scanning, consultation, adjustments and test ride, EUR 195.00 per person
  • Available bikes: road bikes / e-road bikes / MTBs / e-MTBs / trekking bikes
  • Duration: approx. 4 hours incl. test ride
  • Number of people: 1–2 
Experience Center hard

here's how it works

Your visit to the Experience Center in Hard consists of four parts: your bike expectations, measuring and consulting, adjusting and optimising – and finally, testing.

Contact us
© Erwin Haiden
E-Mountainbike fun in Hard

E-MTB Group Ride

Listen up, beginners, advanced riders, and fans of e-MTBs! On select dates, we offer exclusive guided e-MTB tours in small groups. You will receive an individual consultation in our Experience Center in Hard, one of the highlights is the 3D body scanner taking your measurements.

The most important facts at a glance:

  • The duration of the appointment is somewhere between 4 and 6 hours.
  • You can book this appointment for a group of up to 6 people.
  • The price is EUR 129.00 per person, of which EUR 69.00 will be reimbursed if you purchase a bike.


Because our motto is: Bikes aren’t there to be looked at and admired – you should experience them first hand!

What are you waiting for? 

Book an appointment at the Experience Center, and you’ll be one step closer to riding your dream bike! And in the meantime, use the bike configurator to find out which components your bike absolutely should have.

Test (e-)bikes in the Netherlands

Test centre Hoogerheide

At the Bike Test Centre Hoogerheide in the Netherlands, you have the opportunity to look at various bikes and to get individual advice. Let the experts help you configure your bike and take it for a test ride!

The most important facts at a glance:

  • A consultation takes about 1.5 hours and is free of charge.
  • Included services: body measurements taken with a 360-degree body scanner, adjustment of the test bike to fit your height, option to test the bike on select routes, configuration of the desired bike
  • Available bikes: road bikes / e-road bikes / MTBs / e-MTBs / e-bikes 
  • Important: The various bike models might not always be available in all sizes.


Test & ride on the sunny island

Experience Center Mallorca

In collaboration with Bicimed, Simplon has opened an Experience Center on the sunny island of Mallorca – including body measurements, configuration, and several days of testing!

The most important facts at a glance:

  • Duration: You can select the testing period when booking your appointment.
  • Included services: body measurements taken with a 3D body scanner, adjustment of the test bike to fit your height, option to test the bike on select routes, configuration of your desired bike
  • Available bikes: road bikes / e-road bikes / trekking bikes


free online video consultation

Experience Digital

Have you already decided on a specific Simplon bike? Would you like to draw on our expert knowledge to choose one? Or do you have questions about the bikes’ sophisticated technologies? Whatever your motivation for wanting to speak to our experts, you now have the opportunity to chat with us and ask us everything you’d like to know. Sign up for a free video chat! 

Simplon Experience Digital at a glance

The most important facts about the online chat sessions:

  • You can book an appointment all year round.
  • The sessions are free of charge.
  • The experts at Simplon are happy to answer questions about all bike categories and models.
  • One session lasts 30 to 45 minutes on average.
  • Talk to us alone or together with someone else.
  • We will clarify all open questions about your desired bike model on video chat.


available around the clock

the simplon configurator

Go to configurator

Mountain bike, road bike, trekking bike or e-bike? No matter which bike you prefer: You can find out about all Simplon models on the Simplon website – 24/7 and 365 days a year. In the online configurator, you can customise them or enter an existing bike ID at any time.